A Waizy.Pro feature

Live Agent Handoff

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Trusted by Growing Brands Worldwide

Waizy handles the conversation with confidence, clarity, and context. But when a user asks for human help—or your team decides to jump in—Waizy makes the switch smooth, fast, and effortless. No confusion, no repetition, no friction.

Waizy handles the conversation with confidence, clarity, and context. But when a user asks for human help—or your team decides to jump in—Waizy makes the switch smooth, fast, and effortless. No confusion, no repetition, no friction.

What Is Live Agent Handoff?

Live Agent Handoff lets your AI assistant take the lead, while staying ready to pass the mic. When a customer asks to speak with a human, Waizy instantly alerts your team. And if your agent wants to step in first, they can. Every message, every detail, every intent—carried over, so nothing gets lost.

Why It Matters

Human support is most impactful when it’s intentional. Waizy keeps your team focused—only stepping in when needed. That means fewer distractions, better context, and more meaningful customer moments.

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What Is Live Agent Handoff?

Live Agent Handoff lets your AI assistant take the lead, while staying ready to pass the mic. When a customer asks to speak with a human, Waizy instantly alerts your team. And if your agent wants to step in first, they can. Every message, every detail, every intent—carried over, so nothing gets lost.

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Why It Matters

Human support is most impactful when it’s intentional. Waizy keeps your team focused—only stepping in when needed. That means fewer distractions, better context, and more meaningful customer moments.

How it works

Start with the AI

Waizy opens every conversation, handling questions, offering recommendations, and resolving common requests in real time.

When a user types something like “Can I talk to a person?”, Waizy instantly sends a smart notification to your registered team members.

When your agent joins the chat, Waizy steps back—but shares the full message history and conversation insights, so your team always enters ready.

Key Featuers

No Repetition for the Customer

Customers never have to re-explain their issue. Everything they’ve shared with Waizy is already there.

Agent Enters Fully Informed

Agents get instant visibility into the full chat history and product context before joining.

Your Brand Voice, Preserved

Whether it’s Waizy or your agent responding, the tone and experience remain consistent and on-brand.

Human Support, When It Matters Most

Jump in only when needed—keeping your team efficient and your customers satisfied.

One Unified Thread, No Confusion

From AI to human and back, it’s all one smooth conversation. No tool switching. No data gaps.

Why Waizy.Pro

Boost Team Efficiency

Focus your team’s time where it’s needed most—on high-value interactions.

Improve CX Where It Counts

Deliver timely, relevant support at just the right moment in the customer journey.

Keep the Human Touch

Combine AI precision with human empathy for a powerful support experience.

Never Lose Momentum

With a full view of the chat history, every agent enters the conversation ready to help.

Ready to transform your customer support experience?

Ready to offer the best of AI and human support—without missing a beat? Let’s show you how.

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Frequently Asked Questions

Can I customize when Waizy triggers the handoff?

Yes. You can define specific trigger phrases or moments for when the AI should suggest a human handoff.

Waizy sends notifications directly to your registered agents inside the dashboard or via integrations like Slack or email.

Absolutely. Your team can manually take over a conversation at any point—even if the customer hasn’t asked.

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