Customer Support, Reinvented

Waizy.Pro: Your 24/7 Support Team Member

From resistance to resolution—support that actually supports.

Trusted by Growing Brands Worldwide

Why does support feel so frustrating?

For most e-commerce stores, “support” is just another obstacle. Customers in a rush—or worse, annoyed—are forced through FAQ pages, generic email forms, or chatbots that can’t understand them. Instead of reassurance, they find resistance. The result? Lost trust, lost time, and lost customers.

Dead-end experiences

Static FAQs and slow forms leave customers waiting instead of solving their problems.

Robots, not real help

Most chatbots are keyword machines that misunderstand intent and frustrate users.

Disconnected answers

Without order history or context, support feels generic—like it’s talking to a stranger, not a customer.

How it works

Context-aware conversations

Waizy integrates with Shopify to instantly see orders, returns, payments, and past interactions—so answers are informed and precise.

Proactive outreach

From “Where’s my order?” to refund updates, Waizy doesn’t just wait on your site. It follows up directly on WhatsApp to keep customers in the loop.

Personalized support

First-time buyer? Returning customer? Confused user? Waizy adapts tone and speed, making every interaction feel natural and human.

24/7 coverage

Provide always-on, human-like assistance without overloading your team.

Seamless integrations

Connect Shopify and WhatsApp for smooth, real-time support across channels.

Smarter conversations

Context-driven answers replace copy-paste replies, building trust and reducing churn.

Frequently Asked Questions

How does Waizy know my customers’ order details?

Waizy connects directly with your Shopify store, pulling real-time order data, payment info, and history to personalize every response.

Can Waizy replace my human support team?

Waizy handles repetitive, high-volume queries automatically and smartly escalates complex issues to your team when needed.

Does Waizy support returns and refunds?

Yes. Waizy understands your return and refund policies, helping customers manage these requests instantly.

Support That Builds Loyalty

Stop letting support frustrate your customers. With Waizy, every question becomes a chance to create trust and win repeat sales. Book a demo and see how effortless support can feel.